Business IT support plans with Jennings Computer Services

Phone System - Fact Find

Make, model & provider of existing phone system

Number of lines, and what are they ? , i.e. PSTN, ISDN and number of total lines

Number of phone extensions

Any existing IVR's in place, i.e. automated Welcome to.... etc. ?

Answering strategy, i.e. what happens to incoming calls, ring all extension, rings reception and if they are busy queues or rings another ext ?

Do you use (or require) voicemail, company level and/or per user

Do you have busy periods where you want to hold people in queues and if so, approx how many ?

Any devices that require a traditional analogue connection, PDQ machines, lifts, alarms systems (like Redcare) ?

Type of handsets - Deskphones, Cordless DECT handsets. Any users require headsets (i.e. receptionists) ?

Make & Model of current Router

Current ISP and connection speed

Native internal network speed, i.e. speed of the smallest bottleneck (i.e. an old switch rated at only 100Mb etc) ?

Please submit a copy of your last phone bill

Company

Contact Name

Phone:

Postcode:

Email:

Additional Comments (eg reason for your enquiry etc)